Whether you need a second opinion or help making a unique purchase, we are always here to assist. Call us on 020 7352 4269 or email info@shopconsept.com.
 

PAYMENT

We accept all major credit and debit cards. We can also arrange payment via bank transfer.  

Your payment will be processed securely and the amount will be taken as soon as your order has been placed.


PACKAGING

Your purchase will be carefully wrapped so it reaches you in perfect condition.

If you’d like to include a gift message with your order, please contact us and we can arrange this for you.

 

DELIVERY

We ship worldwide via DHL, UPS, Royal Mail or similar. If you live in London, we also offer a same-day delivery service.

To view the price for your location, add the product to your shopping bag and this will be calculated at checkout. Please note, this price doesn’t include any applicable taxes and/or duties.

Once your order has left the gallery, you will receive an email so you can track its delivery.

 

RETURNS

If you change your mind, you have 14 days from the date you received your order to return it for a refund. 

 

Returns must be arranged by the customer. Please make sure the product is packaged securely and returned in perfect condition.

If an item is received damaged please email photographs to info@shopconsept.com within 24 hours of receiving your order.

 

REFUNDS

Your refund will be issued once we have received it back at the gallery in the same condition sent. Please note, it can take up to 10 working days for the amount to show in your account. It will exclude the delivery cost and any taxes and/or duties you paid at the time of purchase.

If your order was delivered in the UK, you can return your online purchase to the gallery. Please bring a copy of your order confirmation with you.

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