TERMS AND CONDITIONS
These Terms and Conditions (“Terms”) form the basis of the contract between our customer and us, ConSept. Please read our Terms carefully before placing an order on shopconsept.com. By visiting, browsing, registering, or placing an order on ConSept, you acknowledge that you have read, understood and agree to these Terms and Conditions in full. If you do not agree with these Terms, please stop using the Site immediately.
INFORMATION ABOUT CONSEPT
ConSept’s registered office is at 119 The Hub, 300 Kensal Road, London, England, W10 5BE. We are registered in England and Wales under company number 12394419.
CREATING AN ACCOUNT
You will need to register as a customer to place an order on the Site.
You can place your order in store, online or by telephone. You will receive a confirmation email which details your purchase, the price and your billing and/or shipping address. Please check that the information is correct and contact us immediately if there is an error.
Your confirmation email is an acknowledgement of your order but a legally binding contract is not formed until you receive confirmation that your purchase has been dispatched.
We have the right not to accept an order for any given reason.
PRODUCT DESCRIPTION & REPRESENTATION
We display the colours and images of the products we sell as accurately as we can. However, we cannot guarantee that this is a true reflection of the product you will receive as it can look different on various screens and devices.
The prices are displayed on the site in GBP. The purchase price will be calculated at checkout when you have entered your shipping location and does not include taxes and/or duties if you are located outside of the UK. You will be invoiced these charges by our shipping partner when your order arrives at its final destination.
We always try to ensure that the prices shown are accurate. If on the rare occasion that there is an error, we will contact you straight away. Please note, we are under no obligation to offer you the product at the incorrect price and will give you the option to cancel and refund you in full if you would prefer not to pay the difference.
Payment can be made via credit card. If you are purchasing a product that must be made directly with the gallery or requires a bank transfer, please contact us to arrange this.
Your payment will be processed securely and the amount will be taken as soon as your order has been placed. For bank transfers, we won’t proceed with your order until the funds have cleared.
Please note, promo codes can’t be used in conjunction with products already marked on sale.
Your purchase must be signed for when it is delivered. This ensures that your order reaches you securely. If you can’t be present when your delivery is due to arrive, please make sure someone is available otherwise you will need to reschedule another delivery day and time window.
It’s important that the delivery address you provide at the time of ordering is accurate and correct as we cannot be held responsible for parcels which may go missing.
We aim to dispatch all orders within 48 hours of taking payment. Your delivery should arrive within the timeframe specified in your dispatch email. Please bear in mind, any potential custom delays are outwith our control.
During COVID-19, the DHL driver will knock on your door and stand back at a safe distance. A signature may not be recorded and instead the driver will ask for the name on the parcel and record this as the receiver.
If your purchase doesn’t arrive in perfect condition, please contact us as soon as possible. We will ask you to retain the original packaging as proof of the condition the goods were received in.
RETURNS & REFUNDS
If for any reason, your purchase is unsuitable you have 14 days from the date you received your order to return it for a refund. This will exclude your delivery cost and any taxes and/or duties you paid at the time of purchase.
For customers based within the EU, you can cancel your order under the Consumer Contracts Regulations 2015. You must notify us in writing within 14 days of receipt and cover the returns fee in order to receive a full refund. We recommend that you use a tracked delivery service as we can’t be held accountable for orders that don’t reach us. Please send your order to:
ConSept - returns
232 King's Rd, Chelsea,
We will accept returns to our gallery as long as your order was delivered to a UK address. Please bring proof of purchase with you such as a copy of your order confirmation email.
Please make sure your purchase is returned in perfect condition. If it is delicate, please ensure it is well wrapped as we can’t be held responsible for products that are inadequately packaged and may refuse your refund at our discretion. For return steps, refer to our help section.
Some products are non-returnable as they have been specially commissioned or customised. If this is the case, this will be clearly marked on the product page.
Refunds can take up to 10 working days to show in your account. If you haven’t received the funds after this time, please contact your payment issuer for assistance.
If you’d like to exchange your purchase for another product, you will need to return your order and place a new order.
YOUR USE OF THE SITE
All designs and intellectual property rights remain the property of ConSept.
The site is for your own use and you agree that you will not use, sell or supply any product(s) purchased from ConSept for your commercial gain.
We reserve the right to use imagery for any form of advertising including web-based promotions, brochures, galleries and competitions if you use #CONSEPTLONDON and @SHOPCONSEPT on your Instagram post.
Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence.
If you have a complaint about our products or service, please email or write to us at 232 King's Rd, Chelsea, London SW3 5UA and we will address this in a timely manner.